Organizations get more value from what their people bring to the table without losing time and energy to unnecessary friction.
Instead of simply reacting, shutting down, avoiding emotionally challenging situations, or focusing on getting emotions under control,
people can understand why an emotion became active, consider the information it may be bringing to their attention, and choose how to respond.When people experience the same situation differently, potentially useful concerns and perspectives are more likely to become visible and available for consideration.
- Difficult conversations can become more productive
- Assumptions can be challenged
- Disagreements can be worked through more effectively
- Decisions can benefit from information that might otherwise have been overlooked.
At the same time, issues are less likely to persist, escalate, resurface, or require intervention.